Online Banking Frequently Asked Questions
What is Online Banking?
What can I do with Online Banking?
You can do the following and more: Account Summary, Account Balances, Transaction History and Recent Transactions, Transfer Money, Schedule Transfers, Open Accounts, E-Statements, Secure Forms, Check Ordering, Pay Bills, Visa® Account Access, Mortgage Account Access, Loan Application, Money Management, Member Rewards, Secure Support, and more. Check out the Online Banking Demo to see all the features of Online Banking and how you can personalize your Online Banking experience.
What type of accounts can I open online?
Is any of my personal information stored in the Online Banking product?
Yes, the Online Banking product stores your User ID, password and user preferences.
How current is my banking information?
What accounts will I be able to access through Online Banking?
You can access your checking, savings, investments and loan accounts from the Online Banking service. Our Online Banking product is intended to give you as much access, security, and versatility as possible.
How much account information can I view at once?
Can I view my account details in more than one way?
What formats can I download my transaction history in?
Online Banking supports downloads to Quicken™, QuickBooks™, Microsoft Money™, or as a comma-delimited text file.
What secure forms can I get online?
Debit Card Application, Check Copy Request, Direct Deposit Application, Secure Email Form, Opt In/Out for Overdraft Services, Skip A Payment, Stop Payment Request, Visa CC Authorized User Form, Visa Debit Card Application and Wire Transfer.
Can I schedule future transfers?
When can I use Online Banking services?
Is there a demo available for me to try?
Members can look at Online Banking demonstrations via our YouTube channel.
How long can I be inactive before being logged out of the Online Banking product?
What is required to use the Online Banking service?
All you need to use Online Banking is a secure browser that supports 128-bit encryption, such as Microsoft Internet Explorer®, Google Chrome® or Mozilla Firefox®. You can use any computer that has internet access. For optimal functionality, check your browser settings.
How do I access Online Banking?
Can I create my own password that is easy for me to remember?
What happens if I forget or lose my password?
Click on the “I forgot” link, or call us at 800-914-8619 option 4 and we will take you through the steps needed to get back into the system immediately!
Important: We will never send confidential information such as User’s ID’s, passwords or complete account numbers via the Internet.