The security of your personal information is very important to us. Here are a few things you should know about how we provide online security for our members. For tips on protecting yourself online, visit our Fraud Prevention Center.
Online Banking Access
Personal identification in the form of account number and password is collected when a credit union member has signed-on to Online Banking, the secure online banking area of the credit union’s website. This information allows the credit union to control access to only those entitled to perform transactions and inquiries on the account(s).
Multi-factor authentication provides an added layer of security when you login to your account. After signing in with your username and password, you will be prompted to designate a phone number or email address to receive a verification code. Requiring an additional credential enhances access protection and gives you confidence when banking online or on our Mobile App.
E-mail Communications and Online Secure Emails
Personal information transmitted to Interior Federal Credit Union may be used by credit union staff to respond to inquiries for service or information and/or to improve the service the credit union provides to their members. As all e-mail communications may not be secure against interception by unauthorized individuals, the credit union will not transmit sensitive or personal information that can compromise or violate a member’s privacy while communicating via e-mail. When it is necessary to provide sensitive or personal information, please use our secure chat or secure ticketing support channels from within online and mobile banking:
For Online Banking: login, click on ‘Support’ and then select ‘Secure Chat’ or ‘Secure Email’.
For Mobile Banking: login, tap on ‘More’ and then select ‘Secure Chat’ or Secure Email’.
To better serve the needs of its members, Interior FCU offers several secure online forms. In an effort to better protect member information, these forms can be completed within the Online Banking Secure Forms tab. Forms available within Online Banking include:
- Deposit Account Application
- Check Re-order
- Address Change Request
- Debit Card Application
- Check Copy Request
- Direct Deposit Application
- Stop Payment Request
- Visa Debit Card Application
- Visa Balance Transfer Request
- Wire Transfer Request
Depending upon what type of product or service the user is requesting, by filing the online application the user will be authorizing the credit union to review credit history, employment history and/or other relevant information. This information and any personal information provided by website users from any of the credit union’s online forms is used by IFCU solely to process the user’s request for service.
Securing the Privacy of Personal Information
Interior Federal Credit Union’s members should use the ‘Apply Online’ options in online and mobile banking to transmit their information via applications, check the status or message the credit union regarding the application.
For Online Banking: login, navigate to Apply Online, and select an option.
For Mobile Banking: login, tap on ‘More’, tap on ‘Apply Online’, and select and option.