Member Service Through Our Contact Center
Besides online and mobile services, you have the option to call Interior FCU’s Member Services Contact Center toll-free during business hours 9:00 am – 5:30 pm (EST) at 800-914-8619 to speak to a member services representative. You may also use our Audio Response Service 24/7 as detailed below. Simply dial 800-914-8619, and press 1 for automated services.
Inquiries can be made on the following accounts: Checking, Savings, Loans, Certificates, IRA, and Club.
Select which account type you would like to hear information for. The system will determine if there is more than one account.
The following search options are available:
- All checks and other debits
- All deposits and other credits
- All ATM transactions
- All transactions
- Specific check number
- Range of checks
The following information can be played back to the caller:
- Expiration date
- Range of checks start
- Range of checks end
If a check has cleared, a stop payment is not allowed on that check. If you use a ‘range of checks’ the system will tell you what checks have already cleared and all other checks in the provided range will be stopped.
- One time in the future
Deactivation: Members can either enter the EFT Card Number and SSN or choose from a list of cards to deactivate and enter their SSN. Re-order: Members will need to take the re-order option and then, they can either enter the EFT Card Number and SSN or choose from a list of cards to deactivate (and enter their SSN).
Change Your Audio Response PIN
This Audio Response System allows the members to change their own PIN without having to contact someone at Interior Federal Credit Union.