Member Service Through Our Contact Center
In addition to using our extensive online and mobile banking services, you have the option to call us toll-free during business hours 9:00 am – 4:00 pm (EST) at 800-914-8619 to speak to a member services representative.
You may also use our Audio Response Service 24/7 as detailed below. Simply dial 800-914-8619, and press 1 for automated services.
Provides Ledger/Current Balance and/or Available Balance, as well as additional pieces of balance information such as beginning of day balance, collected balance, amount of last deposit etc.
Select which account type you would like to hear information for. The system will determine if there is more than one account.
Account History provides a list of transactions that have posted to your account. Options include hearing all transactions or just deposits, withdrawals or ATM transactions. The list can be sorted by specific date or date range. All monetary transactions such as checks, ATM, and web transaction history are available.
The following search options are available:
- All checks and other debits
- All deposits and other credits
- All ATM transactions
- All transactions
Stop payment on a check written against account. Stop payment can be placed by:
- Specific check number
- Range of checks
The following information can be played back to the caller:
- Expiration date
- Range of checks start
- Range of checks end
If a check has cleared, a stop payment is not allowed on that check. If you use a ‘range of checks’ the system will tell you what checks have already cleared and all other checks in the provided range will be stopped.
Move funds from one account to another. Transfers can happen:
- One time in the future
EFT Card Services
Deactivation: Members can either enter the EFT Card Number and SSN or choose from a list of cards to deactivate and enter their SSN. Re-order: Members will need to take the re-order option and then, they can either enter the EFT Card Number and SSN or choose from a list of cards to deactivate (and enter their SSN).
Change Your Audio Response PIN
This Audio Response System allows the members to change their own PIN without having to contact someone at Interior Federal Credit Union.
Future Dated Transactions
These items are waiting to post and the date items will post such as pending ACH Deposits and Scheduled Transfers.