Closed Account Survey Name Email Phone How did you originally learn about Interior FCU? ---Friend or FamilyEmployerLive/Work NearbyCo-WorkerInternetOther How long had you been a member of Interior FCU? ---Less than 1 year1-5 years5-10 years10+ years Type of account(s) closed. (Check all that apply) CheckingSavingsMoney marketLoanCredit CardShare CertificateHome Equity LoanOther What is the primary reason(s) you closed your account? (Check all that apply) MovedPoor customer serviceLocations not convenientHours not convenientNot enough ATM locationsDissatisfied with feesDissatisfied with ratesFailed to timely correct an error or complaintDid not offer product/service that I neededMoved to another financial institutionOther What could we have done to keep your business? Please be honest and feel free to include examples.